James Pegues

Emergency Dispatch/ Technical Support/ Customer Service/ Sales - ADT Security Services

4530 W Northgate Dr, Apt 282 - Irving, TX 75062

pegues.j84@gmail.com - 682-438-1750

To obtain a position with a reputable company with opportunities for multiple levels of advancement,
as well as becoming knowledgeable about new products and services that the company offers.

Work Experience

Emergency Dispatch/ Technical Support/Customer Service

ADT Security Services

-

Irving, TX

-

October 2012 to Present

Responsibilities / Achievements:
My daily responsibilities include trouble shooting malfunctions with alarm system devices, assisting
customers with questions and account changes, and notifying local authorities in the event of an emergency.

Resolution Specialist/Military Services/Escalations/Titles

JP Morgan Chase Bank Auto Finance

-

Arlington, TX

-

November 2009 to September 2012

Responsibilities / Achievements:
My responsibilities involved assisting team members, customers, and management staff to resolve
difficult situations that arise regarding an auto loan. This position demands great written and verbal
communication, problem solving skills, and the ability to multi-task and follow through with all
involved parties until a resolution has been reached. All of these requirements must also be met while providing excellent customer service. Security is also a must due to the nature of handling personal
and/or confidential information so extreme precaution is taken.

Service Specialist/Book Keeping

Central Market

-

Fort Worth, TX

-

August 2005 to August 2009

Responsibilities / Achievements:
My responsibilities while in the service specialist role was to aid other teammates and clients in product knowledge and applications. After seeing my capabilities I was given the opportunity to lead in a project that I eventually managed solely due to its success. While in the book keeping role I was
responsible for all the store's financial reports and deposits.

Cashier

Central Market

-

Fort Worth, TX

-

October 2006 to May 2007

Courtesy Clerk

Brookshire's

-

Kilgore, TX

-

July 1999 to August 2003

Education

Graphics Design and Advertising

Kilgore College

2003 to 2004

Diploma

Kilgore High School

Additional Information

Skills
9+ years of customer service experience with 3+ years in a call center environment
Knowledge of Microsoft products (word, excel, PowerPoint, communicator, outlook, etc.) Also, 1 year of management experience in the grocery retail field.